Delete your account

1. How long we keep it

We keep your account, chats and practice results while your account is active, so you can return to them.

You can delete any chat yourself from your chat history (the history button on Ask Dodo). When you delete your account, we delete your profile, chats, explanations, practice results, profile picture, stored voice clips, doubt history and sign-in account. The record of service usage is kept only as anonymous totals, no longer linked to you.

Invoices for plans you bought are kept as long as tax law requires, with your name and mobile number removed.

Copies may remain in our providers' backups for a limited period before they are overwritten. OpenAI may keep the requests it receives for up to 30 days to detect abuse, under its own policy.

2. Deleting your account

In the app: open Profile, scroll down and tap Delete account, then confirm. This happens immediately and cannot be undone.

Deleting your account turns off renewal of any IELTS subscription so you are not charged again. The month you already paid for is not refunded automatically; you can ask Google Play, or Dodo Payments for a plan bought on the website, for a refund under its policy.

If you can no longer use the app, you can ask us to delete your account by writing to us from the contact details below with your registered mobile number. We will confirm and complete the deletion within 30 days.